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Lakeside Dental | Meet the Staff in Gaithersburg

 

 

 

Meet the Staff
AGD Member
 

We are especially interested in making all our patients feel right at home! We put your needs first to achieve efficient and comprehensive treatment. Our staff is trained and skilled, and we strive to provide energetic and fun-loving service to each patient. Each member of our team has years of experience in treating patients with the highest level of care. We strive to stay abreast of the very latest in technology and advances by regularly attending continuing education courses and seminars.

 

Marina-Patient and Insurance Coordinator

marina.JPGPosition: Marina is Lakeside’s dental insurance manager.  Besides prior dental office experience, Marina excelled as a customer service supervisor in the hotel industry. Her extensive knowledge of our various PPO insurance plans enables her to provide accurate estimates of claims coverages, advise patients on how to maximize benefits, and troubleshoot claims issues.

Marina says: “Dental insurance can be complicated with its co-pays, deductibles, downgrades, pre-estimates, exclusions, primary/secondary coverages, etc. We encourage patients to work with us to better understand their plans. And for those patients without dental insurance, I am here to explain the benefits of joining the Smile Club, our in-house plan. My ultimate goal is to provide outstanding customer service and to leave each patient with a favorable impression of our dental office.”

Favorites: “My favorites are all my family members, and I love my dog!”

Background: Born and raised in Egypt, Marina came to America several years ago. She loves her culture and tries to stay in touch with her family back home. She speaks fluent Arabic and French.


 

Sara-Patient and Insurance Coordinator

saraPosition: Upon graduating with her bachelor’s degree in psychology, Sara decided to remain in the dental field and learn all aspects of it. She has over seven years of experience in both chair-side assisting and front office management. Her broad knowledge and experience with dental insurance help our patients utilize their benefits and make the best decisions regarding their dental health.  Sara welcomes all patients with any questions they may have regarding insurance or treatment plans.

Sara says: “I love my job even though dealing with dental insurances may be complicated sometimes, and it makes me happy to help patients maximize their dental benefits and improve their oral health. Also, being an x-ray certified dental assistant enables me to help Dr. Murphy and Dr. Ninh as needed, and also gives me a chance to be part of the clinical team.”

Favorites: “She loves animals and being outdoors during spring and summer time. Travelling to Africa and seeing exotic animals is on top of her bucket list!”

Background: Sara has been living in the Gaithersburg area since she moved to Maryland about 10 years ago. Currently she is studying to get her master’s degree in organizational psychology, which will help her advance her future management skills. She also speaks fluent Farsi and is proficient in the Turkish language.


 

Ashley-Registered Dental Hygienist

ashley.JPGPosition: Ashley loves guiding our patients on the way to a healthy mouth. She will make you feel at ease while taking any necessary radiographs, evaluating periodontal conditions, and completing a gentle and thorough cleaning. Oral hygiene instruction is one of her specialties—she will be sure to give some tips and tricks to improve your homecare routine.

Ashley says: “My goal is for my patients to feel comfortable and cared for during their dental appointment. I explain each step of the appointment as we go and love to create homecare routines for each individual patient, always focusing on positive encouragement.”

Favorites: Her favorite pastimes include traveling, being outdoors, and exploring new restaurants.

Background: Ashley is originally from Pennsylvania. In 2014 she earned her RDH certification from Fortis Institute in Scranton, PA. She was valedictorian of her class and also earned the Golden Scaler award for clinical excellence. She now happily resides in Maryland with her boyfriend and two cats, Kara and Remus.


 

Danielle-Registered Dental Hygienist

ashley.JPGPosition: Danielle joined the dental hygiene team in mid-2017. The patients and staff love her enthusiasm, positive outlook, and sense of humor. She is dedicated to helping patients achieve optimum dental health.

Danielle says: “Through sharing our knowledge, I believe dental professionals can reduce the incidence of dental and systemic disease. At each appointment, my goal is to give my patient a helpful piece of information that may improve their overall health. I strive to provide gentle and comfortable hygiene care and send you home having learned something new!”

Favorites: Outside of the office, Danielle enjoys reading, painting and spending time with her family. She looks forward to traveling more and exploring the outdoors.

Background: As a native of Gaithersburg, Danielle graduated from Quince Orchard High School. She went on to obtain her RDH certification at Fortis College in Landover, MD. Danielle's  performance at Fortis was recognized by  awards for the highest GPA and for overall achievement. 


 

Zene- Dental Assistant

zene.jpgPosition: Zene works side-by-side with Dr. Murphy, helping her with various dental procedures, including designing and milling crowns in-house by means of Lakeside's CEREC 3D CAD/CAM system.

Zene says: "My goal is to put patients at ease during their treatment. I will always make that extra effort to ensure that patients are as comfortable as possible during their visits."

Favorites: Her favorite activity is hiking with her family.

Background: Zene is a native of Ethiopia, and is fluent in the Amharic language. She strives every day "to be a better person." She lives with her loving husband and two children.

 


 

Robert (Bob) Mauri- Practice Manager and Lakeside Dental Business Partner

bob1.JPGPosition: Bob works mainly behind the scenes, using his financial skills and administrative experience to ensure that Lakeside functions smoothly and that patients have an exceptional experience. He is an enthusiatic member of AADOM, the American Association of Dental Officer Managers. 

Bob says: "It has been a thrill to work with my wife Martha to plan this state-of-the-art practice and to open the doors in June of 2007. We are proud of our efforts to provide quality dentistry and great customer service to patients.

Favorite: His favorite food is Italian sausage made in Buffalo, New York.

Background: Bob is a native of Buffalo. He is a graduate of Columbia University, where he rowed on the lightweight crew. After service in the Peace Corps in the Marshall Islands, Bob held financial positions in a number of federal agencies and in the corporate world. Bob's interests include water gardening, volunteering with the Palisades Bike Patrol on the C & O Canal, hiking, and military history. Bob, Dr. Murphy, and their two sons love to travel to Buffalo each fall to attend a Bills game.

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LINK TO: ebd.ada.org

 
 
Gaithersburg Dentist | Meet the Staff. Martha M. Murphy, DDS is a Gaithersburg Dentist.